APP technical Support

 

I’ve already paid for a subscription, but am being prompted to subscribe again

(stuck and won’t proceed)

No problem at all! First, make sure that you are logged in with the email address or Facebook account associated with your subscription.

If you continue to experience trouble after completing the above tasks, please try deleting and reinstalling the app. If the issue persists please reach out to us at support@netcrafthelp.freshdesk.com!


The app crashes during workouts

Oh no! Try uninstalling the Bodē by Lex app and reinstalling. If the problem persists, please send an email to support@netcrafthelp.freshdesk.com so that we can try to get it fixed for you!


The app is stuck at a blank white screen and will not proceed

First, try uninstalling the Bodē by Lex app and reinstalling. If this does not work, please send an email to support@netcrafthelp.freshdesk.com with the details of the issue, device you are using, and operating system version.